Complimentary Shipping in USA, Canda & Mexico

Refunds and Returns

The following terms and conditions apply to all use of and orders placed on the Maison Mezcal website. Maison Mezcal reserves the right to revise the Terms and Conditions at any time. Users are responsible for keeping themselves updated with any changes. By using the website and/or placing an order on the website, you confirm that you have read and accept the Terms and Conditions and the Privacy Policy.

 

Exchange or Refund and Returns

All our ítems are custom made, when ordered therefore we cannot offer a refund if you change your mind about an ítem. If there is a fault or defect in your ítem, you must notify us at isai@maisonmezcal.com within 14 days after having received your order. Please always refer to your order number in your communication with us. After receiving a return confirmation by mail, please return the product/s as soon as possible but no later than 14 days after sending your notice. Place items in original shipping box or padded envelope, closed securely. Any items that are being returned must be in perfect condition without any visible signs of wear and tear, other than the defect and must have the original label attached or is still in bag with label on. Returns are closely inspected upon delivery and we reserve the right to refuse any returns that do not match with these criteria.

Please return in original shipping box or padded envelope, clearly marked No Commercial Value / Return to:

Maison Mezcal 
Att: RETURNS
Guty Cardenas 4511-5
Los Pinos, Zapopan, 45239
Mexico

Write RETURN and NO COMMERCIAL VALUE on the package and return label to ensure a faster expedition, and that custom duties and other applicable taxes are not added. The shipment should only include the items for return and a note stating the order number and customer name and address. Do not include any invoice from Maison Mezcal in the return shipment. If requested by shipping company, put value to USD 10. If you don’t mark the shipment clearly with No Commercial Value/Return, we risk getting charged for import tax and custom. Any custom, taxes or VAT related costs due that the return package is not marked correctly, will be charged back to you.

The return and financial responsibility is yours until it reaches Maison Mezcal and is confirmed by a delivery confirmation.

Collecting or returning orders at any of our distributor stores is not available. 

 

Sale

Our regular online return and exchanges policy as described above applies during sale periods. 

 

Warranty claims

There is a 1 year warranty on products sold on www. maisonmezcal.com. This warranty covers manufacturing faults only, not wear and tear from regular use. If an item was received damaged, you must contact us at isai@maisonmezcal.com within 7 days after purchase. Please place the item back in sealed bag and Maison Mezcal jewellery box to avoid any added scratches or damages. Please always refer to your order number in your communication with us, along with photos of the claim area and a description of the claim. If the product is considered defect, Maison Mezcal will make a full refund including shipping costs when the return of the claim is received.

 

Measurements

All measurements are approximate and variance may occur. Please have average sizing in mind and note that minor differences may occur.

 

Disclaimer

Maison Mezcal does not guarantee that all items shown are in stock at the time of your order. In the event that an item is unavailable for whatever reason, you will be contacted by e-mail. Although we do our best to display correct images, correct colours, info and prices, errors may occur.

 

Governing law

The terms of use are complied in accordance with Mexican law and the Mexican courts will have exclusive jurisdiction.

Company details

Maison Mezcal 
Att: RETURNS
Guty Cardenas 4511-5
Los Pinos, Zapopan, 45239
Mexico